myViterra Frequently Asked Questions

myViterra Frequently Asked Questions

 

1) How do I qualify for a myViterra account?

As a myViterra applicant, you must fulfill the following criteria:

  • Must be an active producer customer with Viterra
  • Must have actively done a minimum amount of business with Viterra in the last 2 years
  • Must have a valid email address

If you do not meet these requirements, please speak with your local Viterra facility for more information. 

 

2) How do I apply for a myViterra account?

Go to www.viterra.com and click on the Register Now link under the myViterra section on the homepage. From there, complete the details as accurately as possible. 

  • Your account name is the name you conduct business under when you deliver to Viterra.
  • Your mailing address should reflect the mailing address Viterra has in your file.
  • Please provide at least one phone number for the account so we can verify it in your account.
  • Select a security question that will be easy for you to remember should you need any assistance with your myViterra account.

 

3) What happens once I apply for a myViterra account?

Your request will be processed within 5 – 7 business days. If you fulfill the criteria listed above, your request will be approved within this time. If information is incorrectly provided (i.e. name you operate under or mailing address), you will be emailed to verify or confirm the correct information.

Once your request has been approved, you will receive 2 emails; one will provide your username, the other will provide your password.

The first time you log in, the site will indicate the password has expired, and to change to one of your choice. 

 

There are criteria to create a new password; these are:

  • Must start with a letter and must contain at least one letter
  • Must contain at least one number
  • Minimum length is eight characters
  • No more than 2 repeated characters or numerics (AA is Ok , but AAA is not)
  • No Spaces
  • Cannot contain any part of your first and/or last name (company name for corporate customers)

 

4) How do I obtain my username and/or password if I have misplaced them?

In order to obtain your account information, go to www.viterra.com and click on the green Sign In button at the top of the page, or click on the Forgot Username and Password links in the myViterra section of the homepage. Below are the details to the username and password webpages which links you to reset your password or retrieve your username.

Obtaining Username:
Your username will start with a lowercase ‘c’ followed by a sequence of numbers. (e.g. c########, c12345678) If you have forgotten your username please complete the Forgot your Username section and an email will be sent to you with your username.

Obtaining Password:
If you have forgotten your password please complete the Forgot your Password section which will email you a temporary password. 

 

5) What happens if I try to log in and an error message appears?

This typically means that your password needs to be reset. You can do so by clicking on the Forgot your password link to reset your password. An email will be sent to you with a new password.

You will need to change this password upon successful login.

 

If you have any additional questions or concerns, please contact us at 1.866.647.4090, or email myViterra@viterra.com